Delivery Policy
1. Delivery areas
We deliver our art prints to:
Metropolitan France
European Union
International (depending on eligible countries)
Delivery costs and times may vary depending on the destination.
2. Order processing times
Shipping time:
2 to 7 business days depending on the destination
The times indicated are estimates and may vary during busy periods (holidays, promotions, collection launches).
3. Delivery
Methods and Costs
Delivery costs are calculated:
Based on the destination, based on the print format and weight, and based on the chosen delivery method.
The exact cost is displayed before order confirmation.
We generally offer: Standard delivery and Express delivery (subject to availability).
4. Order Tracking
Once your order has shipped, you will receive an email containing:
A tracking number
A link to track your package
We recommend that you check the tracking regularly.
5. Packaging
Our art prints are carefully protected to guarantee their integrity during transport:
Reinforced packaging
Rigid tubes or flat boxes depending on the size
Protection against humidity
We pay particular attention to the quality of the packaging
6. Delivery Issues
If you notice:
A damaged package, a damaged print, or an incorrect product, please contact us within 48 hours of receipt, attaching photos of the package and the item in question.
We are committed to offering you a suitable solution (replacement or refund, as applicable).
7. Delays Beyond Our Control
We cannot be held responsible for delays caused by:
Carriers, strikes, weather conditions, or customs formalities for international deliveries.
However, we remain available to assist you should you encounter any difficulties.
8. Taxes and Customs
Duties For deliveries outside the European Union, customs duties or local taxes may apply.
These charges are the responsibility of the customer.